Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated The Business Applications Lead for Bank Fraud Claims, Disputes, and Investigations is a senior role responsible for overseeing the development, implementation, and optimization of business applications designed to manage fraud claims, dispute resolutions, and investigative processes within a banking environment. The role requires a deep understanding of banking operations, fraud prevention strategies, and the technical expertise to lead cross-functional teams in delivering robust application solutions.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

This position can work remotely in the continental U.S. with occasional business travel.

The Opportunity

What you'll do:

• Provides experienced knowledge, guidance, research, and fact-finding expertise to define, design, and modify specifications and processes for sophisticated information systems and business processes.

• Maintains experienced level understanding of business processes, applications/IT platform, and strategic direction and leads and facilitates the identification, research, and analysis of application/IT platform and technology solutions.

• Collaborates and exchanges information with team members, collaborators, and information services to ensure dependencies, risks, and opportunities are identified.

• Owns the design and administration of standards and policies regarding application/IT platform and end user customer documentation.

• Leads efforts in establishing system documentation standards and quality assurance methodologies for systems and applications/IT platform.

• Designs and administers standards and policies regarding application/IT platform and end user customer documentation.

• Provides work direction and coaching to team members, including input on performance and development plans.

• Drives execution of application activities in support of business needs, including directing what access is needed, how application controls should operate and what data and how frequent should feed from/to other systems.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.

• Comprehensive understanding of application/IT platform administration and the software development life cycle, to include testing execution.

• Extensive experience in creating and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.

• Extensive knowledge of risk & controls with experience identifying and fixing gaps, documenting controls, and testing of those controls.

• Expert knowledge of Microsoft Office tools.

• Successful completion of an analyst assessment may be required.

What sets you apart:

• Innovative Mindset : Demonstrated ability to think creatively and implement innovative solutions to enhance fraud management processes and applications.

• Technical Expertise : Deep technical knowledge in developing and integrating business applications within a banking environment, coupled with hands-on experience in modern technologies like AI and machine learning for fraud detection.

• Strategic Vision : Proven track record of developing and executing strategic plans that align with business objectives and drive transformative change in fraud management practices.

• Regulatory Acumen : In-depth understanding of regulatory requirements and a proactive approach to ensuring compliance, minimizing legal risks, and safeguarding the bank’s reputation.

• Leadership Excellence : Strong leadership skills with the ability to inspire and lead cross-functional teams, foster collaboration, and drive a culture of continuous improvement.

• Member-Centric Approach : Commitment to delivering a seamless and secure member experience, balancing stringent fraud prevention measures with member convenience.

• Results-Driven : Focused on achieving measurable outcomes, with a history of driving performance improvements and achieving key performance indicators (KPIs) in fraud management.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130-$208,580 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.