Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

About the Role:

You will be located in our office in Monterrey, Mexico. Join our global team specializing in Reliability Engineering and Services, collaborating with DevOps Engineers and Operational Experts. As a Cloud Systems Integration Engineer - Observability Specialist, you will play a crucial role in developing and implementing cutting-edge Observability solutions powered by Big Data, streaming pipelines, Machine Learning, and Large Language models. You'll focus on integrating public and private cloud solutions into the SAP ecosystem, optimizing alerts, metrics, and logs using AI-driven Observability solutions. You will work as part of an implementation project, with an eye toward integration and operationalization, where you will ultimately join the core SRE teams in support of the environments. You will be expected to bridge the gap between Infrastructure, Platform, and Application Observability from the point of first contact. You will also support troubleshooting during major incidents related to our global cloud infrastructure, ensuring excellence in triage and resolution. You will help the team to reduce critical KPI's around MTTD/MTTR, Signal to Noise Ratio, and other relevant metrics using these advanced methods.

Key Responsibilities:

• Collaborate with cross-functional teams following Agile methodologies like SCRUM.

• Prioritize and deliver high-quality developments within tight timelines.

• Build expertise in hyperscaler provider architectures and API integration models.

• Ensure seamless operations and maximum uptime for our services.

• Participate in On-Call rotational coverage, including weekends and holidays.

• Share knowledge and drive hyperscaler adoption and integration.

• Support ongoing Observability and Monitoring enhancements/development across the SAP Cloud Ecosystem.

• Assist SRE teams in Reliability Services.

Required Skills:

• Rapid adoption of cutting-edge technologies.

• Advanced analytical and problem-solving abilities.

• Strong team player with exceptional communication skills.

• Self-driven with a sense of urgency to resolve issues efficiently.

• Proficient in spoken and written English.

Experience:

• Development: 4 years of professional or enterprise development experience.

• Strong knowledge of Python & JavaScript programming.

• Experience in REST API implementation (Flask or FastAPI).

• Microservice-based development expertise.

DevOps:

• CI/CD pipelines using Azure, Jenkins, or similar tools.

• Hands-on experience with Docker containers & Kubernetes.

• Public cloud environments (GCP/AWS/Azure).

• Solid grasp of JSON, YAML, & Github.

• Enterprise/Service Provider Data Center Architecture.

• Familiarity with Fault Monitoring and Performance Management tools.

Hyperscalers:

• Certifications with public cloud providers (GCP, AWS, Azure, IBM, Alibaba Cloud, etc.).

• Adoption and integration methodologies between cloud solutions

• Observability data ingestion and pipelines working knowledge.

• Algorithms, data structures & patterns.

Preferred:

• Experience with Elasticsearch, Splunk, or similar platforms.

• Web development frameworks knowledge.

• Familiarity with Terraform, HelmChart, Ansible, or similar tools.

• Understanding of Kubeflow, MLFlow, Dataflow, or similar technologies.

Education:

• Bachelor's or equivalent in Software Engineering, Computer Science, or related fields.

• Industry Technical Certifications (CCNA, CKA, RHCE, AZ-900, etc.) and ITIL courseware are beneficial.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 395329 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.