We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Remote

Job Description

Are you ready to take on a pivotal role in driving growth and managing key relationships in the Individual Insurance sector? We are thrilled to announce the opportunity for a dynamic Head of Retail Accounts to join our team. As the Head of Retail Accounts, you will play a pivotal role in driving the growth plans, managing relationships, and executing strategies with our Retail Account Distributors within the Individual Insurance sector. This includes working with national MGA firms, Bank firms, and Dealer firms.

In this key role, you will collaborate with stakeholders to maximize sales and foster strong partnerships, leveraging innovative approaches and existing infrastructure to drive sales growth and expand our distribution reach. Your leadership will be instrumental in cultivating a high-performance sales culture and nurturing the development of our team.

Joining the Retail Distribution Leadership Team (RDLT), you will play a significant role in achieving the business's core OKRs. If you are ready to make a meaningful impact and drive success in the retail accounts space, we invite you to apply for this exciting opportunity.

Key Accountabilities

1). Retail Account Distributor

• Execute comprehensive strategy for Retail Account Distributors to drive business growth and market penetration.

• Cultivate and maintain strong internal and external relationships to maximize results and partnerships with Retail Accounts.

• Build and nurture strong and collaborative relationships with industry organizations to stay informed about industry trends, best practices, and emerging opportunities, while also positioning the company as a leader within the industry.

• Ensure effective management of Distributor contracts and Marketing Allowance Programs to optimize resources and drive business outcomes.

• Develop and deliver comprehensive quarterly reports to senior leadership at retail account firms, providing insights, performance metrics and strategic recommendations.

2). Field Readiness

• Lead and oversee the Insurance Field Readiness program, collaborating with internal and external partners to ensure effective field readiness for distribution partners, advisors, and the sales team.

3). Leadership & People Development

• Foster effective people leadership and employee engagement through coaching, mentorship, and enhancing sales capabilities.

• Lead and inspire the team to achieve business objectives, promoting a culture of excellence, teamwork, and high performance.

• Drive a culture of continuous learning, growth, and accountability, creating an environment that encourages innovation, collaboration, and professional development.

Job Requirements

• 10+ years of industry experience with proven expertise in insurance

• 5+ years of leadership experience within a large organization

• Professional designations such as CFP, CLU, CH.FC, CHS, along with a post-secondary degree in business

• Demonstrated leadership success in multi-stakeholder environments

• In-depth understanding of insurance products and distribution landscape in Canada

• Strong internal motivation to develop sales strategies and challenge the status quo

• Ability to collaborate with teams, businesses, and external partners to execute business development opportunities

• Diplomacy and conflict management skills

• Effective interpersonal skills across different levels of an organization

• Confident presentation and facilitation skills, as well as strong interpersonal and leadership skills to work with senior management at all levels

• Strong analytical skills and the ability to provide actionable recommendations based on analysis

• Demonstrated financial acumen and the ability to analyze opportunities for economic feasibility

• Working knowledge of regulatory issues impacting the insurance business

• Bilingualism in French and English – an asset.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.

• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

• Continuous innovation: We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.