At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

SUMMARY

The Manager of Language Services will provide general oversight of department operations to include direct supervision and planning of language access services, including interpreter and translation services for patients with sensory impairments as well as limited English proficiency, their family, and staff. All this while supporting culturally competent care across the BSMH footprint. The role will ensure compliance with legal and regulatory requirements as well as development of best practices and benchmarks in the area of linguistically equitable and appropriate services. The Manager will identify and address patient communication issues and barriers to service, through collaboration with organizational and community resources. They will serve as a consultant to the ministry and wider community as a content expert on language access and cultural competency.

ESSENTIAL JOB FUNCTIONS

• Select, train and orient personnel. Monitor and supervise work, evaluate performance and initiate or recommend personnel action such as merit increases, promotions, or disciplinary actions.

• Ability to mentor, motivate and guide direct reports toward both individual and organizational goals.

• Participates in meetings and initiatives as content matter expert for BSMH as needed and requested.

• Manages and maintains the quality of data in the system by ensuring that all data is accurate and up to date.

• Review department performance, effect changes as needed to improve services provided and facilitate compliance with regulatory requirements.

• Prepare and monitor operating budget for assigned area. Maintain department budget and productivity standards.

• Ability to communicate effectively and respectfully with people of diverse racial, educational, and socio-economic backgrounds.

• Ability to model a high standard of quality and commitment to BSMH Mission and values in serving all.

• Ability to work independently with a high level of initiative, attention to detail, follow-through and meet and exceed performance targets.

• Serves as a resource for any department that provides service to limited- or non-English proficient, hearing- or visually impaired patients.

• Develop successful and interpersonal relationships internally and in the wider community.

• Develop goals and objectives, establish, and implement policies and procedures for department operation.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

EMPLOYMENT QUALIFICATIONS

Education

4 year/ Bachelors Degree (Required)

Healthcare, Social Services or related degree

Licensing/Certification

• CHI- Certified Healthcare Interpreter- Certification Commission for Healthcare Interpreters (Preferred)

• CMI- Certified Medical Interpreter-National Board of Certification for Medical Interpreters (Preferred)

Work Experience

• 4 years of recent experience in an acute care setting (required)

• 1 year of project management experience (required)

• 2 years of interpreting in healthcare setting (preferred)

Training

EPIC Electronic Health Record (preferred)

Language

Bilingual proficiency in English and a second language (Required)

Skills

• Proficient use of MS Office, Outlook, Word, Excel. (Required)

• Familiarity with TJC (Joint Commission) and CMS standards related to patient rights, advance directives, and ethics. (Required)

• Strong organizational skills to prioritize multiple tasks. (Required)

• Translation skills. (Preferred)

• Customer service and conflict Resolution skills. (Preferred)

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com