Job Number 24084345

Job Category Rooms & Guest Services Operations

Location W Brisbane, 81 North Quay, Brisbane, Queensland, Australia

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Brisbane located at 81 N Quay, Brisbane City QLD 4000 is hiring a Whatever/Whenever Agent. As a Whatever/Whenever Agent, you will provide our guests with the ' W ' experience and surprise and delight them every moment you get. You must have a focus on Loyalty and Guest Service, and require experience in the following:

• Handling a high volume of calls dealing with guest requests efficiently

• Providing information on all facilities provided within the hotel

• Making recommendations, upsell hotel features and related services

• Ability to multi task at all times

• Outstanding attention to detail

BENEFITS

• The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International

• ‘Great Places to Work’ certified

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends

• Discounts on food & beverage across all our hotels

• Recognition programs to keep you motivated

• Wellbeing & mindfulness programs to ensure you stay healthy

• Employee Assistance Program

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.